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Wishek Hospital

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Tuesday
Feb182014

Barb Mueller: Meet Napoleon Clinic's Receptionist

     Barb Mueller has had her dose of big-city to small-town transition when she moved from Bismarck to Steele, Wishek, and then Napoleon. She started out as receptionist in the Wishek Clinic in 2001. “I had heard a lot of good things about the facility… and I also thought it would be a great way to meet people in the community.” Barb stayed in Wishek until she transferred to the Napoleon Clinic in 2005.

    As a receptionist, Barb has appreciated being able to do a variety of things in the medical receptionist field. As a certified medical coder, she has managed the coding for the Napoleon Clinic and Nursing Home as well as billing and insurance. One of her favorite parts about working the front desk is “helping patients in any way I can.” Building one-on-one relationships with the people she serves is important to her. “It’s easy to get attached to them,” says Barb.

     Barb’s concern for patients is sometimes the biggest challenge when looking at a full schedule while on the phone with a patient that desperately needs to get in. “It is hard to find enough time in the day when Kay Rau (Napoleon’s midlevel practitioner) is only one person, but there is nothing better than hearing a patient say ‘thanks for squeezing me in,’” says Barb.
     The compassion and care for patients and their community is one of the biggest things that make the WHC stand out from other clinics in Barb’s mind. “The providers are excellent; they treat the patients just like family. Patients are not just a number here. They all mean something to us.” The team of three employees at the Napoleon Clinic prioritizes helping each other so that each one is able to fulfill her job to the fullest. “We work well together and all try to do the best we can for our patients, which is what this is all about.” Kathy Feist, Napoleon Clinic’s RN, says the same about Barb, “I could not do a lot of my job without Barb being efficient in doing hers. She has worked hard to keep things flowing smoothly. It truly is a team effort to work at a small clinic.”
     After living in Napoleon for seven years now, Barb expressed that she feels like this is where she belongs. “The community is just great. The people are all friendly and easy to get along with. I feel like I am a part of this community. “ When Barb is not at work, she spends time with her boyfriend, Gary, camping, riding motorcycles, gardening, canning and taking care of her two cat’s Misty and Simon.

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